[Member] How do I cancel my order?

Member-Platform-Cancellations and Refunds


Last Update 3 jaar geleden

You are free to cancel your order if the Seller has not yet shipped out your item or package. If it shows that it is still under the To Ship Status, you can proceed with a free cancellation of your order.

To understand how to check your order's status, click here.

There is currently no way for you to manually cancel your order via the web browser or the LiveCom Member App yet so you will have to reach out to our Customer Care Representatives at [email protected] or via our live chat to assist you with the request and we will check with the Seller on the order status. If it is confirmed the item has not yet been shipped, LiveCom will proceed with cancelling your order. 

If you are requesting to cancel your order outside of the To Ship Status, there is no guarantee that a refund will be initiated back to you. Kindly reach out to our Customer Care Representatives at [email protected] or via our live chat and provide your reason for wanting to cancel the order.

LiveCom retains the right to review all cancellations request, review it and either approve or reject it, depending on the reason provided.

Once your case has been reviewed, LiveCom will proceed with negotiating your case with the Seller. Your case will need to be approved by the Seller in order for LiveCom to be able to provide you with a refund. 

Kindly take note that a change of mind does not constitute as a valid reason to request for a cancellation.

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